Jane is a practice management software used by more than 250,000 health and wellness practitioners to help them manage their bookings, payments, staff, and patient relationships. Founded in North Vancouver, BC, the company has grown to around 850 people spread across customer support, product, engineering, design, marketing, finance, and people teams, with employees across Canada, the United States, and UK.
The stakes
Jane needed a HIPAA-compliant solution they could standardize on and trust.
Jane is a remote-first company in the truest sense. Slack is the communication layer, Zoom is where teams meet, Notion is where knowledge lives, and teams operate with a high degree of autonomy. That culture drives speed and ownership, but documenting and sharing insights from meetings had largely been left to individual preference. Some employees were relying on Gemini, others were using personal AI notetakers like Granola, and many weren't capturing meetings at all.
The result was meeting knowledge that lived across many tools, complicating how teams shared and accessed notes. Collaboration and alignment were difficult because important context stayed trapped with whoever had been in the room, and teams weren't working from the same information.
For a company operating in the health and wellness space, where privacy, data governance, and compliance are baseline requirements, a fragmented approach to meeting tools couldn't keep pace with how Jane was growing. Jane needed a HIPAA-compliant solution they could standardize on and trust. As Jane scaled and its AI strategy matured, one question came into focus: was there a single, governed platform that could make meeting knowledge accessible, secure, and connected to the rest of the business?
The solution
What Fellow delivered:
A HIPAA-compliant, governed platform that IT could stand behind.
For Jane, standardizing on a single meeting tool required a solution that met their privacy and compliance requirements.
Fellow provided centralized administrative controls, HIPAA compliance, and a sharing model that kept meeting data within the organization by default. Only attendees with a Jane domain who were on the calendar invite can access a recap, and IT could enforce policy at scale. As Jane grew, bringing meeting notes into the same governed, auditable environment as the rest of their tech stack was the clear choice.
Meeting data that flows directly into Jane's broader AI strategy.
In early 2026, Jane began integrating Claude into its workflows across the organization, and Fellow was one of the tools showcased as part of that rollout. That’s because meetings contain the most current, contextual information in an organization, and when that data is fragmented across personal tools, it can't reliably power anything downstream. Standardizing on Fellow gave Jane a single, governed data source that Claude can query across, not just from meeting summaries, but as live organizational context feeding agents and workflows across the business.
What changed for Jane
Meeting data that is secure, centralized, and connected to the people who need it.
Before Fellow, meeting knowledge at Jane mostly lived with whoever was in the room. There was no shared record of what had been decided, no compliant and governed place for sensitive conversations to live, and no way to connect meeting data to the AI workflows Jane was building toward.
Now, with tens of thousands of meetings documented in a single governed platform, Jane has a live institutional record of what is actually happening across the business.
Leaders can now surface what was decided in meetings months ago.
New hires get context in minutes that would previously have taken weeks.
Teams can connect meeting knowledge directly to their existing workflows.
All with the peace of mind that comes with a HIPAA-compliant solution they can trust with their most sensitive data.
That's the shift Fellow made possible at Jane: not just better meeting notes, but meeting data that is secure, centralized, and connected to the people who need it.
✔ Institutional knowledge is accessible where it should be
✔ Private conversations are protected where they should be
✔ The data foundation grows more valuable with every recording